Privacy Policy
Effective date: 19 April 2025
YOUR PRIVACY
At www.nicolettelouw.org, we are committed to protecting your privacy as a customer and an online visitor to our website. We use the information we collect about you to maximize the services that we provide to you. We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles and, where applicable, international privacy laws such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Please read our privacy policy below carefully.
INFORMATION WE COLLECT FROM YOU
In the course of your visits to our website or use of our products and services, we may obtain the following information about you: name, company name, email address, telephone number, credit card details, billing address, geographic location, IP address, survey responses, support queries, blog comments, and social media handles (together ‘Personal Data’).
Our services are not directed to persons under 18, and we do not knowingly collect Personal Data from anyone under 18. If we become aware that a child under 18 has provided us with Personal Data, we will delete that information as quickly as possible. If you are the parent or guardian of a child and you believe they have provided us with Personal Data without your consent, then please contact us.
You can review, correct, update, or delete your Personal Data by either logging into your account and making the changes yourself or contacting us directly to do so. For individuals in the European Economic Area (EEA) or California, additional rights regarding your Personal Data are outlined below under ‘Your Privacy Rights.’
HOW WE USE YOUR INFORMATION
Personally Identifiable Information: We use the information we collect to deliver our services to you, including: communicating with you, providing technical support, notifying you of updates and offers, sharing useful content, measuring customer satisfaction, diagnosing problems, and providing you with a personalized website experience. We will only process your Personal Data where we have a lawful basis to do so, such as your consent, the performance of a contract, or our legitimate interests, as outlined in this policy.
Marketing communications are only sent to you if you have requested or subscribed to them. You can opt out of our marketing communications at any time by unsubscribing or emailing us, and your request will be actioned immediately.
Non-Personally Identifiable Information: We also use the information we collect in aggregated and anonymized forms to improve our services, including: administering our website, producing reports and analytics, advertising our products and services, identifying user demands, and assisting in meeting customer needs generally.
Any information you choose to make publicly available, such as blog comments and testimonials on our website, will be available for others to see. If you subsequently remove this information, copies may remain viewable in cached and archived pages on other websites or if others have copied or saved the information.
STORAGE AND SECURITY OF YOUR INFORMATION
We will use all reasonable means to protect the confidentiality of your Personal Data while in our possession or control. All information we receive from you is stored and protected on our secure servers from unauthorized use or access. Credit card information is encrypted before transmission and is not stored by us on our servers.
To enable us to deliver our services, we may transfer information that we collect about you, including Personal Data, across borders for storage and processing in countries other than Australia. If your Personal Data is transferred and processed outside Australia, it will only be transferred to countries that have adequate privacy protections or where we have implemented appropriate safeguards, such as Standard Contractual Clauses, to ensure compliance with applicable privacy laws.
We retain your personal information for as long as needed to provide services to you and as otherwise necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. When Personal Data is no longer required, we will securely delete or anonymize it in accordance with applicable laws.
In the event there is a breach of our security and your Personal Data is compromised, we will promptly notify you in compliance with the applicable law, including the Notifiable Data Breaches scheme under the Australian Privacy Act and, where applicable, GDPR or CCPA requirements.
COOKIES AND PIXELS
A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. Use of cookies allows a website to tailor its configuration to your needs and preferences. Cookies do not access information stored on your computer or any Personal Data (e.g., name, address, email address, or telephone number). Most web browsers automatically accept cookies, but you can choose to reject cookies by changing your browser settings. This may, however, prevent you from taking full advantage of our website.
Our website uses cookies to analyze website traffic, provide social media sharing and liking functionality, and help us provide a better website visitor experience. In addition, cookies and pixels may be used to serve relevant ads to website visitors through third-party services such as Google AdWords and Facebook Adverts. These ads may appear on this website or other websites you visit. We obtain your consent for non-essential cookies (e.g., marketing or analytics cookies) where required by law, such as under GDPR or ePrivacy regulations. You can manage your cookie preferences through our website’s cookie consent tool.
SHARING YOUR INFORMATION WITH THIRD PARTIES
We do not and will not sell or deal in Personal Data or any customer information.
Your Personal Data details are only disclosed to third-party suppliers when it is required by law, for goods or services which you have purchased, for payment processing, or to protect our copyright, trademarks, and other legal rights. To the extent that we do share your Personal Data with a service provider, we would only do so if that party has agreed to comply with our privacy standards as described in this privacy policy and in accordance with applicable law. Our contracts with third parties prohibit them from using any of your Personal Data for any purpose other than that for which it was shared. A list of categories of third-party service providers we may share your data with includes payment processors, hosting providers, and analytics services.
DISCLOSURE OF YOUR INFORMATION
We may from time to time need to disclose certain information, which may include your Personal Data, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding, or in response to a law enforcement agency request. Also, we may use your Personal Data to protect the rights, property, or safety of www.nicolettelouw.org, our customers, or third parties.
If there is a change of control in one of our businesses (whether by merger, sale, transfer of assets, or otherwise), customer information, which may include your Personal Data, could be transferred to a purchaser under a confidentiality agreement. We would only disclose your Personal Data in good faith and where required by any of the above circumstances.
YOUR PRIVACY RIGHTS
In addition to your rights to review, correct, update, or delete your Personal Data as described above, you may have additional rights depending on your location:
- For individuals in the EEA or UK: Under GDPR, you have the right to request access to your Personal Data, rectification, erasure, restriction of processing, data portability, and to object to processing. You may also lodge a complaint with a supervisory authority.
- For California residents: Under the CCPA, you have the right to request disclosure of the categories and specific pieces of Personal Data we collect, the sources of that data, the purposes for which it is used, and the categories of third parties with whom it is shared. You also have the right to request deletion of your Personal Data and to opt out of the sale of your Personal Data (note: we do not sell your Personal Data).
- For individuals in other regions: You may have similar rights under local privacy laws. Please contact us to exercise these rights.
To exercise any of these rights, please contact us at the details provided below. We will respond to your request within the timeframes required by applicable law (e.g., 30 days under GDPR or CCPA).
LINKS TO OTHER WEBSITES
This website may contain links to other websites. These links are meant for your convenience only. Links to third-party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personally identifiable information. This privacy policy applies solely to information collected by this website.
CHANGE IN PRIVACY POLICY
As we plan to ensure our privacy policy remains current, this policy is subject to change. We may modify this policy at any time, in our sole discretion, and all modifications will be effective immediately upon our posting of the modifications on this website. We will notify you of material changes to this policy via email or a prominent notice on our website, where required by law. Please return periodically to review our privacy policy.
CONTACT US
If you have any questions or concerns at any time about our privacy policy or the use of your Personal Data, please contact us at [email protected], +61 400 522 320, and we will respond within 48 hours. For GDPR or CCPA-related requests, you may also contact our Data Protection Officer at the same email address.
